ANSWER The IGT group screens potential investigations thoroughly before we go to a private residence to ensure we can assist. If we can't and a specialist is needed, Margaret Ehrlich, the manager of IGT refers the client to someone who can help them.
Each homeowner fills out paperwork that explains their experiences, the types of events that happen, the dates and times and parts of the house. After they email the report to IGT, Margaret conducts a thorough phone interview with them to determine their needs and assess whether the team can help them.
There have been a couple of instances where the earth bound ghost was stubborn and powerful and we had to return. Clearing a home of an Earthbound ghost isn't as easy as asking them to leave. Ghosts have their own personalities and can be stubborn (and even hateful) and decide to stay. If that happens, we usually open a portal to the other side and call upon their relatives to convince them to cross over.
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